Mary Shores – Medium

Mary Shores

Rental Property Owners: Use This List to Get the Most Out of Your Collection Agency

When you own a rental property and sign with a collection agency, it can be overwhelming to know what the expectations are.

2 min readAug 5, 2021

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Rental Property Owners: Use This List to Get the Most Out of Your Collection Agency

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Mary Shores

5 Quick Tips to Instantly Improve Your Communication

There is an art to communicating.

6 min readJun 25, 2021

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5 Quick Tips to Instantly Improve Your Communication

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Mary Shores

The Trick to Start a Business (Or Anything Else)

If you’re doubting yourself and feeling uncomfortable with the progress you’re making, you need this message. If you’re afraid of taking…

3 min readApr 22, 2021

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A person holding an illuminated light bulb.

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Mary Shores

At Work: How to Communicate ‘No’ Without Saying ‘No’

What’s your reaction when you ask someone for help or you make a request and that person’s response is, “No”? You probably feel defeated.

4 min readApr 9, 2021

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Man sitting at a desk and typing on a laptop

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Mary Shores

Use the 3 C’s to Enhance Your Customer Communications Today

Do you know your company needs a stronger communication strategy with your customers, but you’re not sure where to begin? If you’re facing…

5 min readFeb 2, 2021

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Use the 3 C’s to Enhance Your Customer Communications Today

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Mary Shores

Before 2021, Let’s Look Back at 2020

How would you like to step into the new year as the best version of you?

6 min readDec 31, 2020

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Before 2021, Let’s Look Back at 2020

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Mary Shores

The Empathy Revolution: Why Empathy Will Increase Your Agency’s Revenue

Empathy has been the buzzword in business over the past year, and for some of you, it may have you shaking your head and wondering, What…

5 min readJul 21, 2020

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The Empathy Revolution: Why Empathy Will Increase Your Agency’s Revenue

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Mary Shores

Level 10 Collectors Possess These Four Traits

I’ve talked to many agency owners and managers who tell me how much time they spend putting out fires.

5 min readJul 14, 2020

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Level 10 Collectors Possess These Four Traits

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Mary Shores

Communicating With Empathy in Times of Crisis

One big thing I want you to know is that words can steer people’s feelings one way or another.

2 min readApr 7, 2020

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Communicating With Empathy in Times of Crisis

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Mary Shores

Why Your Business Needs Communication Training

We train our teams on our software systems, company policies, and expectations. We make a huge investment in every team member we bring in…

3 min readMar 3, 2020

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Why Your Business Needs Communication Training

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Mary Shores

Mary Shores

Mary is an innovative collection agency owner, communication expert, and author who transforms people’s words to create connections that foster higher revenue.

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